Knowledge Process Manager

Nr ref.:
0046/2022

Lokalizacja:
Remote | Gdańsk

Data dodania:
2022-07-05

Nasz klient:

We are currently expanding the team at an international tech company, an IT  global managed services provider.

Forma zatrudnienia:

  • Contract of employment

Oferta:

  • 7.000 - 8.000 pln gross
  • My Benefit system
  • Multisport card
  • Private medical care
  • Life insurance
  • Lunch card
  • Study leave
  • One paid day off for charity events
  • Massage sessions
  • Chillout zone
  • Training and development programs
  • Phone allowance

Zadania:

  • Ensuring the process is executed appropriately at each described step
  • Ensuring the appropriate inputs/outputs are being produced
  • Delivery of the process-related trainings
  • Ensuring process awareness in the Team, Business Units and other Process Teams
  • Process creation
  • Escalation process creation and management
  • Acting as an escalation point for all process-related issues
  • Participates in new customer transition / existing customer exit
  • Leads the process execution
  • Performance reporting
  • Process automation, continuous improvements
  • Producing and monitoring process KPI reports
  • Ensuring delivery of the KPI agreed level
  • Any other IT Service Management task assistance

Twój profil:

  • Solid interpersonal skills and a positive disposition are essential to working effectively across the organization to drive results, and a strong desire to help others succeed will be key in working and collaborating as part of our global team.
  • Proven structured Document Management experience is essential.
  • Understanding of web and enterprise infrastructure technology is desirable.
  • Demonstrable understanding of the interdependencies between ITIL processes.
  • Knowledge/experience of ITIL standards  is highly desirable.
  • Experience in reviewing, designing and documenting processes in an ITIL environment.
  • A Bachelor’s Degree in a computing-related discipline is preferred or equivalent work experience
  • Excellent written and verbal communication skills

Proces Rekutacyjny:

  • online substantive interview
  • online culture interview

WORLDWIDE RECRUITMENT
SP. Z O.O.

+48 696 448 221

ul. Mikołaja Kopernika 5/lu8, 00-367 Warszawa

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